Chica and Co Pty Ltd (ABN: 27 631 627 373) ("we," "our," or "us") operates www.chicaandco.shop (the "Site"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in strict compliance with the **Australian Privacy Principles (APPs)** contained in the *Privacy Act 1988* (Cth), as well as credit card network merchant rules (Visa and Mastercard).

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1. Information We Collect

We collect personal information that is reasonably necessary for our business functions. This includes:

* Identifiers & Contact Details: Name, billing address, shipping address, email address, and phone number.

* Payment Data: Credit/debit card numbers, expiration dates, and security codes (CVV).

* Commercial Information: Records of products purchased, transactions, and order history.

* Technical & Device Data: IP address, browser type, device identifiers, and cookies used to improve your shopping experience.

2. How We Use Your Information

We use your information strictly for secondary purposes related to our core business operations, including:

* Processing financial transactions and managing payments safely.

* Delivering purchased products and sending order tracking updates.

* Providing local customer support and managing product returns or warranty claims.

* Preventing fraudulent transactions, evaluating security risks, and checking for unauthorized account activity.

3. Payment Processing and Data Security

Data security is our highest priority. We maintain strict technical and organizational measures to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure:

* PCI-DSS Compliance: All credit and debit card transactions are processed securely through payment gateways compliant with the **Payment Card Industry Data Security Standard (PCI-DSS).

* No Storage of Cardholder Data:** We do not store, view, or retain your raw credit card numbers or CVV codes on our servers. All payment data is encrypted and passed directly to our PCI-compliant merchant processor.

* Data Transmission: We secure your data during transmission using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) technology.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only disclose personal information to trusted third-party service providers who assist us in operating our business under strict confidentiality agreements, including:

* Payment processors and merchant banks (to authorize and settle transactions).

* Delivery, freight, and fulfillment carriers (to ship your physical goods).

* Fraud prevention agencies and risk management services.

5. Your Rights: Access and Correction

Under the Australian Privacy Principles, you have a right to:

* Access the personal information we hold about you.

* Correct any inaccurate, incomplete, out-of-date, or irrelevant personal information.

If you wish to access or correct your details, please contact our Privacy Officer using the contact details in Section 8. We will respond to your request within a reasonable timeframe (usually 30 days).

6. Cookies and Tracking

We use cookies to keep track of items in your shopping cart, remember your preferences, and analyze website traffic. You can disable cookies through your browser settings, though doing so may limit your ability to use our checkout system.

7. Complaints Handling

If you believe we have breached the *Privacy Act 1988* or the Australian Privacy Principles, you can lodge a formal complaint with our Privacy Officer using the contact details below.

We will investigate your complaint promptly and provide a written response. If you are not satisfied with our resolution, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at [www.oaic.gov.au](https://www.oaic.gov.au).

8. Contact Us

If you have any questions about this Privacy Policy, your rights, or how your payment information is handled, please reach out to us:

* Company Name: Chica and Co Pty Ltd

* ABN: 27 631 627 373

* Privacy Officer Email: info@chicaandco.shop

* Mailing Address: unit 6, 41 Metroplex Place, Wacol QLD 4076

* Phone Number: +61 401 363 611