Welcome to www.chicaandco.shop (the "Site"), operated by Chica and Co Pty Ltd (ABN: 27 631 627 373) ("we," "our," or "us"). By accessing our Site, creating an account, or placing an order, you agree to be bound by these Terms and Conditions ("Terms").

 

These Terms are governed by the laws of Queensland, Australia, and comply with Australian Consumer Law (ACL) and Visa/Mastercard merchant core rules.

 

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1. Business and Contact Details

* Legal Entity Name: Chica and Co Pty Ltd

* Australian Business Number (ABN): 27 631 627 373

* Physical Business Address: Unit 6, 41 Metroplex Place, Wacol QLD 4076

* Customer Support Email: info@chicaandco.shop

* Customer Support Phone: +61 401 363611

2. Pricing and Currency

* Australian Dollars: All prices displayed on this Site are listed in Australian Dollars (AUD).

* GST Treatment: Prices are inclusive of Goods and Services Tax (GST). This will be clearly itemised at the checkout.

* Pricing Updates: We reserve the right to change prices at any time without notice. Errors in pricing will be corrected upon discovery, and we reserve the right to cancel orders placed at an incorrect price.

3. Payment Methods and Cardholder Security

* Accepted Payments: We accept Visa and Mastercard credit/debit cards, and PayPal, Apple Pay, Google Pay.

* PCI-DSS Compliance: Your payment information is encrypted and transmitted securely. We strictly comply with the Payment Card Industry Data Security Standard (PCI-DSS).

* Cardholder Verification: To protect against fraud, transactions may be subject to 3D Secure (3DS) validation or manual identity verification. We reserve the right to cancel transactions that fail fraud screening tests.

* Payment Processing: Payment is charged immediately upon placing your order.

4. Shipping, Delivery, and Title

* Delivery Areas: We ship products within Australia.

* Dispatch and Timeframes: Orders are typically processed within 3-5 business days. Shipping timeframes provided at checkout are estimates only.

* Risk and Title: Ownership and risk of loss pass to you upon delivery of the goods to your specified delivery address.

5. Consumer Guarantees, Returns, and Refunds

* Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

* Change of Mind Policy: We do not offer refunds for change of mind, so please choose carefully.

* Refund Processing: Approved refunds will be processed back to the original payment card used for the transaction. Visa rules prohibit issuing cash or alternative refunds for credit card transactions to prevent fraud.

6. Order Cancellation and Rejection

* Our Right to Cancel: We reserve the right to reject or cancel any order for reasons including product unavailability, errors in product descriptions/pricing, or suspected fraudulent activity.

* Customer Cancellations: Orders cannot be cancelled or modified once processing has commenced. Please contact customer support immediately if an error occurs.

7. Intellectual Property

* Ownership: All content on this Site—including text, graphics, logos, images, code, and software—is the property of Chica and Co Pty Ltd and is protected by Australian and international copyright laws.

8. Limitation of Liability

* Statutory Rights: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the ACL that cannot be excluded.

* Maximum Liability: To the maximum extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with your use of this Site or purchase of products shall not exceed the total amount paid by you for the specific products in question.

9. Dispute Resolution and Governing Law

* Initial Contact: If you have a dispute or complaint, you agree to contact our customer support team first to attempt an amicable resolution.

* Governing Law: These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of that State.

10. Amendments to Terms

* We reserve the right to amend these Terms at any time. Any changes will be published directly to this page and will apply to all orders placed after the date of publication.